Privacy notice

This notice explains how Smith Construction and Groundworks Limited (“we”, “us”) uses personal information when you visit this website, send us an enquiry, email us or call us. We have written it to meet the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025.

Who we are

We are the “controller” of your personal information. That means we decide how and why it is used.

We are a small business and have not appointed a data protection officer. Please send any privacy question to Kian Smith, our director, using the details above.

What we collect

We only collect what we need to reply to you and, if you go ahead, to do the work.

When you use our enquiry form

• your name
• your phone number and/or email address (we need at least one)
• your postcode or town, so we can check we cover your area
• whether the work is for your home or a business
• your company name, if it is for a business and you choose to give it
• the type of work you are interested in
• your message
• how you would like us to contact you

Please don’t include anything you don’t need to, such as health details or bank details, in your message.

When you email, phone or text us

We keep your emails and messages, your phone number, and a note of what we discussed. Our phone keeps a record of calls and texts in the usual way.

If you become a customer

We will also hold the address where the work is done, the quote, the agreement between us, invoices and payment records, and photos of the work. We will ask before we use any photo of your property on this website.

When you browse this website

We don’t use cookies, and we don’t ask you to sign in. We use Vercel Web Analytics to count visits in aggregate, without cookies. Our cookies page explains how it works and how to opt out. Like any web host, Vercel processes your IP address so it can send the website to your device and protect it from attack. We do not log IP addresses ourselves.

Why we use it, and our lawful basis

The law says we must have a lawful basis for each use of your information.

We do not rely on your consent to reply to an enquiry, so the form has no consent box. We do not send marketing emails or texts, and we do not sell or share your information for marketing.

We do not make decisions about you by automated means, and we do not profile you.

Where your information is kept

The enquiry form does not save your details in a database. When you send the form, it is turned into an email and delivered to our inbox. That email is the only record we keep of your enquiry.

Who we share it with

We use a small number of service providers (“processors”) who handle information for us under contract and only on our instructions:

• Vercel Inc. (USA) hosts this website, runs the enquiry form and provides our cookieless Web Analytics.
• Resend (USA) delivers the email created when you send the form. It keeps a copy for a limited time for delivery records.
• Microsoft provides our Outlook email account, where your enquiry and any emails are stored.

If you become a customer, we may also share records with anyone who helps us keep our accounts and with HM Revenue & Customs where the law requires it. We may share information if we have to by law, for example with the police, or to protect our legal rights.

Transfers outside the UK

Vercel, Resend and Microsoft are based in the United States, so your information may be stored or accessed there. When that happens, it is protected by one of these safeguards:

• the UK Extension to the EU-US Data Privacy Framework, which the UK Government has approved, where the provider has signed up to it; or
• the European Commission’s standard contractual clauses with the UK Information Commissioner’s International Data Transfer Addendum, or the UK’s International Data Transfer Agreement, built into the provider’s data processing terms.

You can ask us for more detail about these safeguards using the contact details above.

How long we keep it

• Enquiries that don’t lead to work: deleted 12 months after our last contact with you.
• Customer and job records (quotes, agreements, invoices and payments): 6 years after the end of the financial year the work was finished in, because tax and accounting law requires it.
• Website analytics: Vercel discards the visitor hash after 24 hours and only keeps totals.

Your rights

You have the right to:

• access: ask for a copy of the information we hold about you
• rectification: ask us to correct information that is wrong or incomplete
• erasure: ask us to delete your information, unless we have to keep it by law
• restriction: ask us to pause using your information while a concern is looked into
• objection: object to us using your information where we rely on legitimate interests
• portability: ask for information you gave us in a common digital format, where we use it to take steps towards or perform a contract

To use any of these rights, email smiths.construction1@outlook.com or call 07495 993 770. It’s free. We may need to check who you are before we act. We will reply within one month. If your request is complex, we may extend this by up to two further months and will tell you why. If we need more information from you to deal with it, the time limit pauses until we get it.

Complaints

If you are unhappy with how we have handled your information, please tell us first by email or phone using the details above. We will acknowledge your complaint within 30 days, look into it, and tell you the outcome without undue delay.

If you are still not happy, you can complain to the Information Commissioner’s Office (ICO), the UK data protection regulator:

• website: ico.org.uk/make-a-complaint
• phone: 0303 123 1113

Children

This website is for adults arranging building work. We do not knowingly collect information from children.

Changes to this notice

We will update this notice if the way we use information changes. The date at the top shows when it was last changed. If a change affects you in a significant way and we have your contact details, we will tell you.