Terms of business

These terms explain how we work with customers: quotes, payment and complaints. The written quote or agreement we give you for your job will set out the details for that job. If anything in it differs from this page, the written agreement applies, but nothing in either takes away your legal rights.

Smith Construction and Groundworks Limited (trading as Smith Construction & Groundworks) is registered in England and Wales, company number 16891855. Registered office: 1 Royal Terrace, Southend-on-Sea, Essex, SS1 1EA. Email: smiths.construction1@outlook.com. Phone: 07495 993 770.

Quotes

• Every quote is in writing. There is no obligation to accept it.
• A quote is valid for the period shown on it, because material prices change.
• Your quote will list what is included and what is not, for example materials, waste removal and skip hire, and making good. If it isn’t listed, please ask before you accept.
• Changes to the work (variations). If you ask for changes, or we find something nobody could reasonably have known about before work started (for example hidden drains, poor ground or buried obstructions), we will explain what is needed and the cost, and get your agreement before doing the extra work.

Payment

• Any deposit, stage payments, when the final payment is due and how to pay will all be set out in your quote before you agree to go ahead.
• VAT: we are not registered for VAT, so we do not charge VAT on our prices.

Our work and your legal rights

Under the Consumer Rights Act 2015, if you are a consumer we must carry out our services with reasonable care and skill, as described in what we agreed, within a reasonable time if no time was fixed, and for the price agreed (or a reasonable price if none was fixed). Any materials we supply must be of satisfactory quality, fit for purpose and as described. If something isn’t right, please tell us as soon as you can so we can put it right.

Business and commercial customers

For work for businesses, developers, councils and other organisations, the work is carried out under the contract we agree with you, or your own terms where we have agreed to them in writing.

Complaints

If you’re not happy with our work or service, please tell us:

1. Contact Kian Smith by phone on 07495 993 770 or email smiths.construction1@outlook.com. Photos of the problem help.
2. We will acknowledge your complaint as soon as we can, and tell you when we expect to visit or reply in full.
3. If something needs putting right, we will agree with you what we will do and when.

If we can’t settle a complaint between us, we will tell you in writing. You can get free, independent advice from the Citizens Advice consumer helpline on 0808 223 1133 or at citizensadvice.org.uk.

Your legal rights

Nothing on this page affects your legal (statutory) rights as a consumer. For more about your rights, contact Citizens Advice.

These terms are governed by the law of England and Wales. See also our privacy notice.